Terms & Conditions

These terms apply to repair and support services provided by ACR Technologies LLC, doing business as Affordable Computer Repair, at 509 W Mission Ave, Bellevue, NE 68005.

Diagnostic fee

Computer repairs begin with a $120 upfront diagnostic fee. The fee covers the time and testing required to determine the cause of the problem and is payable before diagnosis begins. It is not refundable if you decline the recommended repair, because the diagnostic work has already been performed.

Estimates and approval

After diagnosis we contact you with our findings and what the repair involves. No work beyond the diagnosis is performed without your approval. Estimates are based on the fault identified; if additional problems are found, we contact you again before proceeding.

Turnaround times

Timeframes given are estimates, not guarantees, and depend on parts availability and shop workload. As a general guide, most repairs take 5–8 business days, virus and malware clean-ups 1–3 business days, and custom-ordered parts usually arrive within 2–3 days. Expedited return is available on request for a fee.

Data and backups

You are responsible for backing up your data before service. While we take care with every machine, repair work — particularly on failing storage — carries an inherent risk of data loss, and we cannot be held liable for lost data. Data recovery outcomes can never be guaranteed.

Guarantee

Steven guarantees his work: you have 30 days from the day you pick up your computer to check it over. If the trouble is related to the original reason for service, there is no additional labor charge to make it right.

The guarantee covers our labor on the original issue. It does not cover new, unrelated problems, physical damage, liquid damage, or software issues caused after pickup.

Parts

Parts carry their manufacturer's warranty where one applies. Used or refurbished parts may be offered as a lower-cost option and will be identified as such before installation.

Payment

Payment is due at pickup. We accept cash, major credit cards, and local checks. Home-IT plan subscriptions are billed through Stripe and may be cancelled at any time; cancellation stops future billing and does not refund the current period.

Abandoned equipment

Equipment not collected within 60 days of notification that the repair is complete may be considered abandoned and disposed of or recycled. We will make reasonable attempts to reach you first.

Questions

Call 402-953-0001 or stop by the shop and we'll walk through any of this with you.