Questions
Frequently asked questions
If your question isn't here, call the shop at 402-953-0001. A person answers.
How much does a computer diagnosis cost?+
Computer diagnosis begins with a $120 upfront diagnostic fee. You'll know about it before you book — we don't spring it on you at the counter.
Do I need an appointment?+
No — walk-ins are welcome during business hours. Booking a drop-off time ahead means you're in and out faster.
Where are you located?+
509 W Mission Ave, Bellevue, NE 68005. We serve Bellevue, Omaha, Papillion, La Vista, Council Bluffs, and the surrounding Sarpy and Douglas County area.
What kinds of computers do you repair?+
Windows PCs, laptops, desktops, custom-built and gaming machines, and Apple Macs. Our technicians work with all major brands and operating systems.
How long will my repair take?+
It depends on the problem, parts availability, and the current workload. As a general guide, most software and hardware repairs run 5–8 business days, virus and malware clean-ups are typically 1–3 business days, and custom-ordered parts usually arrive in 2–3 days. Faster return is available on request for a fee. Data recovery timing varies — call us to talk it through.
Is your work guaranteed?+
Yes. You have 30 days from the day you pick up your computer to check it over. If the trouble is related to the original reason for service, there's no additional labor charge to make it right.
Can I check my repair status online?+
Yes — use the Check Repair Status page to look up your ticket in our RepairQ system any time.
Do you offer remote support?+
Yes. Home-IT is our remote support plan: remote helpdesk access, weekly cleanups, 24/7 monitoring, antivirus, and remote troubleshooting for $39.99/month or $450/year. There's also a one-time $150 remote clean-up.
What forms of payment do you accept?+
Cash, major credit cards, and local checks.
Do you recycle old electronics?+
Yes, and it's free. We take computers, printers, peripherals, monitors, tube TVs and CRT monitors, cords, phones and more. TVs and CRTs are accepted during normal business hours. Not sure if something qualifies? Call 402-953-0001.
Ready when you are
Let's get your computer working again
Book a drop-off time online, call the shop, or walk in during business hours. We're on W Mission Ave in Bellevue.
Computer repairs begin with a $120 upfront diagnostic fee.
Affordable Computer Repair
509 W Mission Ave
Bellevue, NE 68005